SHIPPING
PRINTS:
PREMIUM SHIPPING – All prints are packed and shipped with the utmost care. I pack all prints that are 16×20″ and under in a flat mailer with a piece of cardboard or foam core to stabilize and protect the print, as well as a “Do Not Bend” sticker on the front to reinforce the safety of the print as it is being handled by the mailer. Any print above this size will be rolled, placed in a plastic bag, and shipped in a cardboard tube with bubble wrap to keep it protected.
ORIGINALS:
PREMIUM SHIPPING – All originals are packed with the upmost care and safety precautions. I wrap each original in paper (then tie it with a bow, of course), then tape around protective foam core or cardboard on either side of the wrapped painting to protect it from anything around it. I then wrap the entire piece with bubble wrap, and place it in an art-sized box filled with plenty more bubble wrap to allow no shaking during shipment. Any original painting over $250 has shipping insurance purchased on it by me, incase of the event that it is damaged by the postage system. This method has proven itself very safe and effective! For more information on shipping, please contact me at hello@melindaisaacs.com.
POLICIES
I will email subscribers to notify about painting releases as well as make multiple social media posts regarding dates and times of the painting releases. Original artwork is sold on a first-come, first-serve basis due to the custom, one-of-a-kind nature of my work. Due to the nature of “painting release system” sales, I am not responsible for who does or does not place an item in their cart and proceed to checkout fastest.
No refunds or exchanges on items (prints OR originals) unless item is damaged in during shipping. If the item is damaged during shipping, you must show proof and get in touch with Melinda to discuss replacement options. Special circumstances may allow for different return or exchange policies – these must be discussed with Melinda personally before purchasing.
Deposit on commissions are non-refundable and can be used towards another product of mine if commission painting is cancelled.
All orders will be shipped in 5-7 business days via USPS priority mail or FedEx ground shipping, depending on the size of the product. Ohio residents will be charged 7% sales tax at checkout. I am currently unable to ship internationally at this time, but am currently looking into this option.
Note that any painting that is larger than 48″x48″ will be un-stretched, rolled and shipped with stretcher bars in a tube for re-stretching. You can take to a local framer for re-stretching that will likely cost around $100-$200.
RIGHTS TO IMAGES
The artist reserves the right to use and sell reproductions of sold work to promote her work. All reproduction rights are retained by the artist. Any purchased artwork may not be reproduced by any process without proof of permission of Melinda Isaacs.